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Advice request received

Your request is with an engineer

No sales representatives will bypass your request. Someone who makes lighting calculations themselves will read what you have filled out and reply within one business day, even if the answer is that we are not the right partner.

You will receive a copy of your application at the provided email address. If it has not arrived after ten minutes, please check your spam folder or call us. That way we will also know that something did not arrive.

Better to call now

Working days 08:00 to 17:00. You will speak directly to someone from the technical department, no transfers.

Or send a drawing along

Put your company name in the title, and we will link it to your request.

The sequel

What is happening now, and when

Within 1 business day
An engineer is reading along
No automatic reply and no account manager as an intermediary. You will receive a message from someone who also does the calculation themselves.
Days 1 to 3
We fill the gaps
Usually something is missing: mounting height, surface area, pole positions, or what is currently installed. We request that all at once, not in four emails.
Within 5 business days
Lighting calculation or substantiated choice
You receive a calculation with light level, uniformity, and glare, or a choice between two luminaires with the reason included. Free of charge.
Afterward
Adjust price and schedule
A price without calculation is a guess. We state amounts when it is clear how many luminaires are needed and how they will be mounted.
Response within 1 business dayFree lighting calculationSample luminaire on request5-year warranty

We are also honest about the other side: if your situation does not match what we do well, we will tell you in the same response. That saves you a day instead of a whole process.

Is it moving faster with you than with us? Please call; we will bring forward an urgent request. In the case of a standing crane or a terminal that is not allowed to continue working, that is no exception.

Faster answer

Five pieces of data we are waiting for

A lighting calculation succeeds or fails with the first four, and a quotation cannot do without the fifth. If you already have them, please email them to us; then we will skip a round of questions.

Mounting height
The height at which the luminaire will be installed, or the current mast height. This determines the optics more than the wattage.
Surface area or floor plan
Dimensions of the site, hall, or deck. A DWG or a PDF with measurements is enough; a sketch with meters included also works.
What is hanging there now
Type and wattage of the existing luminaires, and whether they still work. This will allow us to accurately calculate the energy savings in kWh.
What is being done
The task at that location: driving, hoisting, reading containers, inspecting. The standard follows from the task, not from the number of lux someone once mentioned.
Full company details
Company name, visitor address, contact person with direct dial number and, for a quote, the invoice address with Chamber of Commerce and VAT number. This is where it most often gets stuck.

Digital submission of everything is allowed: info@jelproducts.nl. DWG, PDF, and photos are all usable.

Mammoet crane at the shipyard in Schiedam at night with JEL lighting

Mammoet yard in Schiedam. The ring crane with our lighting, in operation at night.

Installers at work at a mast base on the BUSS project

Installation of 50-meter mast on foundation pipe during work in Eemshaven commissioned by BUSS Terminal.

In the meantime

Something to look over in the meantime

Evidence

What is already there

Cranes at Mammoet, a ring crane at Boskalis, the furnace zone at Tata Steel. Including the numbers and the measured result.

Documentation

Datasheets

All luminaires with luminous flux, light distribution, IP and IK rating, and weight. Available for direct download, without a form.

Background

What it usually gets stuck on

Light that ends up in the wrong place, and blinding which nobody anticipated beforehand. Two articles explaining that.

Short lines of communication

Would you rather explain it than type it out?

Call and explain the situation. A half hour on the phone with the mast, the height, and the problem included often saves two rounds of emails. We think along with you about the mounting position and light level, even if the request ends up with someone else afterwards.